I ordered this lens through Amazon, having evaluated their customer reviews, plus several reviews from other online sources. After making a wide variety of shots with this lens on my D200 I was very pleased, particularly since my results were consistent with what most of the customer reviews had noted. I felt no inclination to write a 5-star review that really added nothing new to what's already been said.
One thing, specific to my situation, did come up, however, and I wanted clarification from Sigma. Sigma's website had both telephone and email alternatives for contacting them. I chose email since the question I had wasn't keeping me from getting the results I wanted and since it appeared pretty straight-forward. They got right back to me with a very comprehensive and understandable response. The reply included the responder's direct phone number (here in the U.S.).
I feel this is extraordinary, especially in this age of arms-length, often outsourced, customer relations. Now, I'm sure the information I sought was available here in Sigma's U.S. operation since it didn't involve new equipment or any such thing that would require someone contacting Sigma-Japan for the answer. One reviewer, whose situation was apparently more complex than mine, did not experience the high level of satisfaction that I did. Hopefully, some reasonable resolution was achieved.
But clearly in my case, the timeliness of the response, the quality of it and the expressed willingness to assist further if needed have impressed me to no end.
Get more detail about Sigma 150mm f/2.8 EX DG HSM APO HSM IF Macro Lens for Canon SLR Cameras.
0 comments:
Post a Comment